Privacy Policy

aruonplay ("we," "us," "our," "the Platform") operates the online casino and sports betting platform accessible at aruonplay.one. We are committed to safeguarding the privacy and personal data of every player who registers and uses the aruonplay platform.

This Privacy Policy describes the types of personal information we collect from you when you use the aruonplay platform, how that information is used, with whom it may be shared, and the choices you have regarding your personal data. It applies to all users of the aruonplay website, mobile interface, and any associated services.

By registering an account or using the aruonplay platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the aruonplay platform.

aruonplay collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name, date of birth, and nationality;
• Government-issued identification number (e.g., Philippine National ID, passport, driver's license);
• Email address, mobile number, and residential address;
• Username and encrypted password.

2.2 Financial Data

• GCash or PayMaya account details (mobile number associated with the account);
• Bank account details for BPI, BDO, or Metrobank transactions;
• Transaction history, including deposits, withdrawals, wagers, and winnings;
• Source of funds documentation where required for KYC compliance.

2.3 Technical & Usage Data

• IP address, device type, browser type, and operating system;
• Login timestamps, session duration, and pages visited;
• Game activity logs, including games played, bet amounts, and outcomes;
• Geolocation data (country and region level) for regulatory compliance.

2.4 Communications Data

• Records of your communications with aruonplay customer support;
• Feedback, survey responses, and promotional opt-in preferences.

aruonplay uses the personal data we collect for the following purposes:

• Account management: To create, verify, and maintain your aruonplay account, including identity verification and KYC compliance;
• Service delivery: To process deposits and withdrawals, facilitate gameplay, and provide customer support;
• Regulatory compliance: To fulfill our obligations under PAGCOR regulations, anti-money laundering (AML) laws, and the Data Privacy Act of 2012;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other prohibited conduct;
• Responsible gaming: To monitor gaming behavior and apply responsible gaming tools where appropriate, including deposit limits and self-exclusion;
• Platform improvement: To analyze usage patterns and improve the aruonplay platform's features, performance, and user experience;
• Marketing communications: To send you promotional offers, bonuses, and platform updates, where you have opted in to receive such communications. You may opt out at any time.

aruonplay processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity: Processing is necessary to perform the contract between you and aruonplay (i.e., to operate your account and provide gaming services);
• Legal obligation: Processing is required to comply with applicable laws, including PAGCOR licensing requirements and AML regulations;
• Legitimate interests: Processing is necessary for aruonplay's legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights;
• Consent: For marketing communications and non-essential cookies, processing is based on your explicit consent, which you may withdraw at any time.

aruonplay does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank, for the purpose of processing your deposits and withdrawals;
• Game providers: Third-party game software providers who supply games available on the aruonplay platform, subject to data processing agreements;
• Regulatory authorities: PAGCOR and other competent Philippine government authorities, where disclosure is required by law or regulatory obligation;
• Identity verification providers: Third-party KYC and AML screening services used to verify your identity and comply with regulatory requirements;
• Professional advisers: Legal, accounting, and auditing firms, subject to confidentiality obligations, where necessary for aruonplay's business operations;
• Law enforcement: Police, courts, or other government bodies where disclosure is required by law, court order, or to protect the rights and safety of aruonplay or its users.

All third parties with whom aruonplay shares personal data are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

aruonplay uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyze usage patterns. The types of cookies we use include:

• Essential cookies: Required for the platform to function correctly, including session management and security. These cannot be disabled.
• Functional cookies: Used to remember your preferences, such as language settings and login state.
• Analytics cookies: Used to collect aggregated, anonymized data about how players use the aruonplay platform, helping us improve performance and user experience.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the aruonplay platform.

aruonplay retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in accordance with PAGCOR requirements and AML regulations;
• Transaction records are retained for a minimum of five (5) years from the date of the transaction;
• Customer support communications are retained for three (3) years;
• Marketing preference data is retained until you withdraw your consent or close your account.

Upon expiry of the applicable retention period, aruonplay will securely delete or anonymize your personal data in accordance with its data disposal procedures.

aruonplay implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the aruonplay platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Access controls limiting personal data access to authorized personnel only, on a need-to-know basis;
• Regular security assessments and penetration testing of the aruonplay platform;
• Staff training on data protection obligations and security best practices.

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by aruonplay:

• Right to be informed: You have the right to be informed of how your personal data is collected, used, and processed;
• Right of access: You have the right to request a copy of the personal data aruonplay holds about you;
• Right to rectification: You have the right to request correction of inaccurate or incomplete personal data;
• Right to erasure: You have the right to request deletion of your personal data, subject to aruonplay's legal retention obligations;
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes;
• Right to data portability: You have the right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the aruonplay Data Privacy Officer at the email address provided in Section 13 of this Policy. aruonplay will respond to all verified requests within thirty (30) days.

The aruonplay platform is strictly intended for persons aged 21 years and above. aruonplay does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the aruonplay platform, please contact us immediately at the address in Section 13.

aruonplay primarily processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines (for example, international game software providers), aruonplay ensures that such transfers are conducted in accordance with the Data Privacy Act of 2012 and that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses.

aruonplay reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. Where changes are material, aruonplay will notify registered players via email or an in-platform notification. Your continued use of the aruonplay platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by aruonplay, please contact our Data Privacy Officer:

Email: support@aruonplay.one

aruonplay will acknowledge your inquiry within five (5) business days and provide a substantive response within thirty (30) days. For further information about your data privacy rights in the Philippines, you may also contact the National Privacy Commission at privacy.gov.ph.